From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The consumer backlash against unsolicited telemarketing and e-mails coupled with ever-increasing competition for customer attention have forced companies to take a new look at their inbound call ...

Comprehensive guide to the best call center software of 2025, offering business phone solutions for all your needs.

Explore how CRM solutions transform call centers to be more efficient, driving operational excellence and superior customer service.

A contact center customer relationship management (CRM) software serves as the nerve center for customer interactions in businesses. Acting as a digital bridge between customers and service agents ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.

CRM systems are run on the failed assumption that a low-paid, powerless person in a call center cubicle can create real customer satisfaction with scripted responses.

It serves as a centralized platform that enables call center agents to efficiently collect, organize, and utilize customer data. The importance of CRM in call center operations cannot be overstated.

In the past, only call center representatives used to rely on CRM, which Gallotto defines as a complete customer history.

If traditional, hotline 311 calls and fully staffed call centers are financially unsustainable, then the future of customer service and CRM might be found in the city where the first mobile app ...