Kana Introduces Lagan Express CRM for the Government Mid-Market . Kana Software, a provider of customer service solutions delivered on-premises or in the cloud, yesterday introduced Lagan Express, a ...

Microsoft is continuing its dogfight with Salesforce.com in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies. The ...

A pilot of an all-in-one government website could give an early indication of the government's digital strategy with agile software development techniques, crowdsourcing and cloud computing. alpha ...

IBM (NYSE: IBM) has purchased systems integrator Optevia in an effort to address a demand for software-as-a-service customer relationship management offerings within the public sector. Optevia ...