Learn how Microsoft Dynamics 365 CRM transforms customer service with advanced analytics, automation, and personalized agent workspaces.

As law firms move further into the digital age, CRM (Client Relationship Management) systems have emerged as critical tools in the marketing and business development (BD) toolkit.

Architecture review boards have gone out of favor in the age of agile and devops, but what's really needed is a more collaborative approach.

Discover how Bhanu Devaguptapu's pioneering work in CRM transformation and Salesforce implementation has driven impactful change in the tech industry. Learn about her strategic vision, technical ...

Salesforce is a powerful and versatile CRM that excels in core capabilities and integrations, making it ideal for medium to large enterprises seeking robust solutions. However, its high cost and ...

We had the opportunity to sit down with Pramod Gavade to discuss the transformative power of AI in CRM, his research, and his vision for the future of customer engagement.

The story of the Pontiac G8 GXP (considered by some to be a future classic) and why it was canceled begins with reinvention. In the early 2000s, General Motors was riding high on the sales of its ...

I believe that understanding the significance of CRM software as well as the best practices for integrating, adopting and implementing this tool has become paramount.

Discover the top CRM features and functionalities essential for business success. Explore a curated list of key capabilities to consider when choosing the right CRM solution for your organization.

Explore the process and stages involved in Customer Relationship Management (CRM) to effectively manage customer interactions and enhance customer satisfaction.