The experience at the beginning of the customer relationship is also critical, with digital tools and process automation required to meet omni-channel expectations.

With 82% of companies who try AR and VR reporting that the benefits met or ... How VR and AR enhance the customer experience. Consumers are becoming increasingly reliant on digital tools to ...

Cigna Healthcare, the health benefits division of The Cigna Group (NYSE: CI), is introducing a series of new digital features to improve the customer experience during common health insurance ...

According to a report conducted by Zendesk, 61% of customers will leave brands after just one poor customer service experience. Recent advances in artificial intelligence (AI) and workflow ...

Patient use of digital tools to pay bills, view statements and bills, and perform other financial tasks have had the highest rate of overall growth among patient digital engagement activities for ...

The Customer Experience Report 2023 documented that organisations stepping up efforts to satisfy customers were simultaneously investing in initiatives to improve Employee Experience (EX).