The BBC iPlayer will be reinvented in a bid to be the top online TV service in the UK by 2020, the broadcaster's director general Tony Hall has said. Lord Hall told staff he wanted the BBC to ...

The BBC is increasing customer service automation for the iPlayer with the rollout of new software that so far has achieved a 75 per cent reduction in overall user queries.

Users of BBC catch-up service iPlayer can now download programmes to watch on phones, tablets and other mobile devices at a later date.