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AI chatbots can sometimes offer straightforward but inaccurate answers, adding confusion to online chatter already filled ...
A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...
Tech giants including Amazon and Microsoft restructure their workforce as artificial intelligence transforms industries, ...
When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform ...