In a modern day aggressive commercial enterprise environment, Customer Relationship Management (CRM) software performs an ...

In this climate of rising costs and tariffs, CRM (customer relationship management) and loyalty marketers have a critical ...

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

Influencers often highlight the impact and potential of RevOps, painting an aspirational picture. But their advice can ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

AI’s rapid adoption has sparked a very human concern among many in the white-collar workforce: job displacement. But are ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

Odoo, the leading provider of enterprise resource planning (ERP) and customer relationship management (CRM) open-source business management software, announced Google Cloud as a key technology partner ...

About 80% of businesses see big improvements in the first year with a warehouse management system. This shows how powerful a good WMS can be in today's logistics.

SAP is a critical enterprise software provider, now reaching a tipping point in its cloud transition. Click here to read why ...

Discover how Bajaj Electricals, under Milind Korgaonkar's leadership, transformed their operations with Nysa 2.0, leading to significant savings in man-hours and boosting customer satisfaction to a ...