Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

IPI have announced the launch of its first partner programme, Evolving Together. The tiered programme will provide partners with the resources and support to deliver IPI’s ElasticCX suite of solutions ...

AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML expert at Netcall discusses. Artificial Intelligence (AI) is one of the most talked-about technologies to ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards Content Guru and Together, a class-leading lender and property finance expert ...

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation. This year’s winners highlight the transformative impact of CXone ...

Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across Europe NiCE have ...