The Central Consumer Protection Authority (CCPA) has urged e-commerce platforms to conduct self-audits to identify and ...

The MoS in the Ministry of Consumer Affairs, B.L. Verma on Tuesday, during a Monsoon Session of the Parliament said while ...

Alternative web browser maker Opera has filed an antitrust lawsuit against Microsoft in Brazil for Windows 11 behaviors tied ...

After Sumukh Rao's post went viral, several Zepto customers came up with similar complaints. A few even shared screenshots of ...

You must have often noticed on digital apps and websites that it is difficult to cancel subscriptions, some service is ...

Union Minister of Consumer Affairs Pralhad Joshi on Sunday chaired a meeting with senior officials to review the issue of ...

Indian consumers are increasingly concerned about deceptive design practices, or dark patterns, on OTT platforms, leading to unexpected charges and subscription issues. Guidelines have been introduced ...

A new survey finds six deceptive design tricks rampant across OTT platforms in India, trapping users in unwanted ...

Dark patterns encompass a wide range of manipulative practices such as drip pricing, disguised advertisement, bait and switch, false urgency etc. Such practices fall under the category of “unfair ...

Dark patterns refer to design strategies and interface architectures that are deliberately crafted to deceive or coerce consumers into actions not in their best interest.

According to the Zerodha CEO, many platforms are, in some ways, incentivised to work against their own users. 'It’s very hard to consistently put customers first,' Nithin Kamath said.

E-commerce platforms are to undertake self-audit within three months of the issue of the advisory, the minister of state for ...