Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

India is also undergoing a content revolution. In the past five years, short-form video platforms have witnessed a 3.6X surge in daily active users, positioning themselves as serious competitors ...

A majority of Activision user research employees have voted to unionize, with Microsoft voluntarily recognizing the union.

Zendesk Talk is a call center included in the Zendesk Suite platform. We tested and reviewed its voice, chat, email and social messaging channels.

As a TikTok Ban Looms, Users Are Flocking to Another Chinese-Owned App Troves of TikTok users are migrating to other short-form video apps like Red Note, Lemon8 and Clapper.

With AI-driven insights, users can effortlessly switch between voice, chat, email, and social media channels without leaving the Zendesk interface.

Benefits of the authID integration with Zendesk include: Increased Account Security: Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can ...

Weak form market efficiency is a concept that suggests past stock prices and trading volumes do not predict future stock prices.

Zendesk Sell is a web-based and mobile customer relationship management (CRM) tool that helps sales, marketing and support teams collaborate and align on all lead and customer needs. Its features ...

The redesigned form features as few as 18 questions instead of potentially more than 100.