Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The affected products — which were sold in retailers like Trader Joe's, Costco and Publix — were voluntarily recalled due to ...

Check your cooler before you hit the beach. Igloo is recalling nearly a million rolling coolers after reports of fingertip ...

Security researchers observe hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system isn't ...

Learn how to make an impact with technical SEO in large organizations. Navigate complex systems and gain buy-in from multiple ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Certain tuna products may have defective lids that could lead to "a potentially fatal form of food poisoning," FDA notice ...

Tuna sold in 26 states and in Washington, D.C., was recalled over concerns that it may have been contaminated. The stores ...

Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...