The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Researchers measured gains and trade-offs from human customer service reps using an AI assistant. One big win? Fewer angry customers.

Proper training can ensure reps are prepared to handle any problem that comes their way.

Will AI Make Customer Service Better or Worse? New Survey Finds Consumers Are Split But they definitely prefer AI-assisted human reps rather than fully automated chatbots.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

If you’ve ever had a phone call with a customer service representative mysteriously “cut out,” it could be that they’ve found a way to end the conversation without getting in trouble. At ...

Customer service leaders continue to note the many cost benefits of rep enablement technology, especially as they continue to navigate trying economic times. However, what they may be overlooking is ...

Verizon to Customer Service Reps: Layoffs Are Coming Employees were told in a meeting that the company was undergoing "restructuring" and "streamlining" measures.

A groundbreaking real-world trial explored how "generative" artificial intelligence can be used to improve customer service.