The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be helpful, friendly and on-brand. But beneath that friendly tone, there may ...

Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be giving the carrier’s customers a hard time and aren’t really ...

ROCHESTER, N.Y. (WROC) — The New York State Public Service Commission announced Thursday that RG&E and NYSEG failed to meet 2024 customer service standards, resulting in a combined $20 million … ...

Kathy Ross, a senior director analyst in the Gartner Customer Service & Support practice, said: "While AI offers significant potential to transform customer service, it is not a panacea. The human ...