Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

Taking a CoE approach to engaging with AI can greatly improve your chances of sustainable success over a long period of time.

From business behemoths Salesforce to small, specialist CRM providers, almost every platform is looking for new and novel ways to leverage AI to support users. But what does AI really mean for CRM ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Pipedrive, the easy and effective sales CRM for small businesses, continues its partnership with UNITED24, the fundraising platform founded by Ukraine's president Volodymyr Zelenskyy, by donating $236 ...

Before the election, Trump toyed with the idea of a 60% tariff hike on Chinese imports and a 10% universal tariff. We still ...

The Chart of the Week looks at Morningstar's stock valuations for the Australian market and how it compares to the past.

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...