Enterprise Times participated in a roundtable discussion facilitated by AnywhereNow at the Savoy Hotel in central London.

As India’s communication needs to evolve, it is crucial to choose the voice call service, and even more so in 2025 when ...

According to G2, “the average price per user on a subscription CRM generally ranges anywhere from $30 to $80.” Some sales CRMs use a per-contact pricing model, which usually includes 500 ...

HMV has announced it will close its Oxford store and is looking for a new premises in the city. The chain said in a statement ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

according to an analysis by the Centre for Research on Energy and Clean Air. If Trump uses the same definition of secondary tariffs he used with Venezuela, they could be among the countries seeing ...

These tools use natural language processing (NLP ... Jain spent six months in a contact centre based in the Philippines with hundreds of agents. Here, he realised that dedicated agents and ...

In the first raid, a joint team of Bidhannagar Cyber Cell and Electronic Complex raided a fake call centre running from ... The fraudsters used sophisticated software called ‘Eye-Beam ...

Target Group has expanded its popular contact centre solution, implementing new functionality within its customer experience platform to summarise customer calls and drive better customer outcomes.

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...