New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

Morgan Stanley analysts say Salesforce’s recent pricing and packaging changes could serve as a key driver for growth acceleration, providing “a compelling catalyst” to re-rate the stock.

Earnings results often indicate what direction a company will take in the months ahead. With Q1 behind us, let’s have a look ...

Morgan Stanley analyst Keith Weiss reaffirmed a Buy rating on Salesforce, Inc. (NYSE: CRM) with a price target of $404 in a ...

The partnership enables Agentforce users to seamlessly integrate PayPal’s full suite of commerce tools to create AI-powered ...

Synaptic Era will use a $5 million seed round to better position its health care and government AI agents and chatbots.

Salesforce is among a number of companies slashing jobs and going all in on artificial intelligence, according to CEO Marc ...

Salesforce CEO Marc Benioff says that artificial intelligence is handling between 30% and 50% of the company's workload.

Conservation charity is now able to quickly turn new fundraising ideas into reality, and ensure equal access to nature.

Following the unveiling of NTT DATA’s Smart AI Agent™ Ecosystem, a transformative enterprise-grade framework for agentic ...

The software company will increase pricing across several of its core products, including Slack, Enterprise Editions for ...