Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on ...

Key Points A customer journey map is a visualization tool showing how someone engages with your product. A process ...

A process map is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who complete process mapping look closely at elements such as the ...

Business process mapping is the strategic analysis of identifying and creating a visual depiction of the process flow of various areas of an organization. For example, the supply chain cycle is an ...

Your goal in mapping that journey is to remove the obstacles and make the process efficient and intuitive. The more seamless an experience you can create, the better the customer experience will be.

Process maps can be used to visualize unclear processes and identify areas of improvement (future improvement efforts), or as part of your baseline analysis at the beginning of an improvement effort ...

Application dependency mapping, or ADM, is a crucial aspect of IT operations, particularly in the fields of incident management, change management, and performance optimization. It is a process ...

The process of creating a value stream map takes all the necessary people, processes, information and inventory, and displays them in a flowchart format. By visualizing all elements that go into ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have ...