IVR is also an essential feature of call center systems, along with call recording, live call coaching and speech analytics. Interactive voice technology was developed in the early 1970s. Still, it ...

Even though these phone systems, more formally known as interactive voice response systems, have become prolific, many people still wonder why businesses use them and just how the systems work.

Commissions do not affect our editors' opinions or evaluations. Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that ...

Seeking to tap into the power of artificial intelligence, many companies are working on interactive AI systems. Such systems can provide a variety of valuable benefits, from enabling always-on ...