Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

At Dynatrace Innovate Roadshow in London, the emphasis wasn't on monitoring fidelity or UI polish. It was on how to combine ...

Contemporary studies on digital transformation of various well-known companies have heightened the competitive positioning of `a successful business does not solely rely on the technologies they ...

Inc. (NYSE:TIXT) is one of the cheap penny stocks to buy now. Towards the end of May, TELUS announced its acquisition of ...

Starting a business today almost always means starting online. And that makes sense as many of the most successful companies ...

Interest in autonomous agents is skyrocketing. Here, CIOs from finance, retail, and healthcare discuss how they see the ...

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Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

In the cutthroat world of app marketing, where user acquisition costs spiral and regulatory compliance can derail entire ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

AI can personalize experiences, predict behavior and take actions on a customer's behalf. But if your customer doesn't ...