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AI can personalize experiences, predict behavior and take actions on a customer's behalf. But if your customer doesn't ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.
Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...
Amazon Prime Day isn’t just a shopping event but a snapshot of global trade dynamics, cutting-edge technology, and clever ...
While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...
Discover 6 customer loyalty strategies for 2025 that go beyond personalisation—fuelled by unified data, smart teams, and ...
When a potential customer shops for a bank, they may visit a website or stop by a branch looking for information about how its offerings can help them manage their money when it is at rest in a ...
Starting a business today almost always means starting online. And that makes sense as many of the most successful companies ...
Interest in autonomous agents is skyrocketing. Here, CIOs from finance, retail, and healthcare discuss how they see the ...
Urban Automotive launches a new division in the USA, enhancing customer experience and reducing delivery times across North ...
Interview: Publicis Sapient India MD & EVP Sanjay Menon discusses continuous transformation, legacy tech, AI, GCCs, and how ...
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