From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

If you keep saying "Hey hey!" to yourself / random people, you are not alone. The phrase is omnipresent in Netflix's new black comedy Sirens, and is part of the cultish language used by Michaela's ...

After all, we also know the sun is a star—but, by definition, we never see it in Earth’s night sky, and it’s certainly not a dot (unless you’re viewing it from well past Pluto, that is).

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After meeting those basic needs, Maslow (1943) then suggests a higher order need emerges—the need for Self-Actualization. This need is not as concrete and fixed as the others, but more ...

What is your definition of CRM in 2025? That's what we asked 13 industry executives during the annual CRM Playaz "What is CRM" convo series at the end of the year. Their responses are in the short ...

The ISG Buyers Guides™ for Customer Relationship Management, produced by ISG Software Research (formerly Ventana Research), say modern CRM systems have evolved from simple data repositories to ...

Saint-Nexans, France, Aug. 27, 2024 (GLOBE NEWSWIRE) -- Simple CRM, a software company specializing in CRM and business management software, is excited to announce the launch of the first AI proactive ...

Simple bank reconciliation example Our first bank reconciliation comes courtesy of NetSuite, an enterprise accounting software, and features a mock company called By the Bay Contracting.