Understanding the nuances and best practices is important for a continuing transition and enduring success on the Salesforce ...

Salesforce's Agentforce 3 platform promises greater transparency when using AI agents to process customer inquiries ...

AI doesn’t fail due to weak models, but because of messy, disconnected data. For Salesforce, fixing this issue came with a ...

After largely failing to grasp the internet, social media, smartphones and e-commerce quickly enough to avoid significant ...

In an interaction with YourStory, Freshworks CEO Dennis Woodside maps out how the Chennai-born SaaS firm has doubled down on ...

Nintex, a global leader in AI-powered process automation and application development, today announced that Keith Andrews Trucks has transformed how it operates and scales, digitising everything from ...

Kalpana Puli has been at the forefront of this modernization effort, drawing from her deep experience in bridging legacy ...

Key Points Technology is vital for any BPR effort, not just an additional tool to aid in initiatives’ sticking. Before setting out on any BPR effort, make sure to map your current processes to see ...

The hidden costs multiply from there: decision paralysis as executives question every AI recommendation, expensive systems ...

Professional cloud webinar platform supporting 5,000 attendees. Features, pricing analysis, and real-world testing results.

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

Restrictive data licenses—the subject of an ongoing antitrust case against Cusip Global Services—are felt keenly in the ...