Understanding the nuances and best practices is important for a continuing transition and enduring success on the Salesforce ...

Salesforce's Agentforce 3 platform promises greater transparency when using AI agents to process customer inquiries ...

Kalpana Puli has been at the forefront of this modernization effort, drawing from her deep experience in bridging legacy ...

Restrictive data licenses—the subject of an ongoing antitrust case against Cusip Global Services—are felt keenly in the ...

Best CRO strategies for SaaS focus on optimizing the user experience to increase conversions and drive growth. Conversion ...

As banks chase efficiency and direct customer relationships, AI agents are emerging as a possible lever for transforming ...

Salesforce CEO Marc Benioff announced up to 50% of his company’s workload is now being handled by artificial intelligence.

Th<span id="cke_bm_4633S" style="display:no e real blocker has become clear: teams can’t see what agents are doing — or ...

In the fast-paced realm of software development, effective communication and strategic planning are crucial. Story mapping is ...

Take heed, New Yorkers, and learn from San Francisco’s mistakes: The City by the Bay has discovered to its sorrow that ...