Furthermore, Freshdesk offers omni channel communication, incorporating live chat, web ... skill-based routing, reporting, and analytics. The help desk software market is witnessing significant ...

I'm looking for a free help desk and knowledge base software solution ... Easy to config is prefered, free and web based is a must.<BR><BR>3 years ago or so I ran into a product as described ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package ...

So, are Web-based, self-service tech-support technologies ... For instance, the usual suspects – enterprise help-desk software from Peregrine Systems Inc. in San Diego or Remedy Corp. in Mountai ...

SolarWinds' Web Help Desk is a web-based help desk software platform designed to manage IT service requests and streamline support operations. It offers features such as ticketing management ...

Enter UniPress Software's (Edison, NJ) latest release of its Web-based help desk and customer support software, FootPrints 5.5. Chief among the upgrade's enhancements is FootPrints' workday calendar, ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without having to preinstall any software. Called LogMeIn Rescue ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...