An interesting alternative to commercial trouble ticketing products is a free, open source software called RT: Request Tracker created ... are well worth it (one user posted this comment on ...

I am looking some opensource software that has the following fuctionality:<BR>trouble ticketing<BR>change requests<BR><BR>bonus features are:<BR>asset tracking<BR>knowledge base<BR><BR>I would ...

PHD has a user base all across the world ... OTRS is the shortened form of the Open Source Ticket Request System. As the name suggests, it’s a free ticketing software to manage customer tickets. OTRS ...

OTRS is a very powerful open-source ticketing help desk solution ... you’ll wind up with more and more agents who work with the ticketing system. As that number grows, you’ll want an easier ...