With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Specops Secure Service Desk enables customers to increase their service desk security with stronger authentication methods that minimize the risk for user impersonation. Specops Secure Service ...

The race to an agentic future: how agentic AI will transform customer experience study surveyed 7,950 business and technical decision-makers in organisations with a turnover of at least $10m ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

There will be a new, onboard grab-and-go snack bar for Polaris business class customers and expanded dining options will include a tapas service. All of United’s future Boeing 787 deliveries ...

As the Picatinny class of SSCF graduates, they join a distinguished group of leaders who are ready to take on the challenges of tomorrow. Their dedication and hard work have prepared them to make ...

United Airlines' first-class satisfaction ratings take a hit, but the carrier has a plan to win back premium passengers with exciting upgrades. Airline speeds up free Starlink Wi-Fi rollout ...

This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...

We sell different types of products and services to both investment professionals and individual investors. These products and services are usually sold through license agreements or subscriptions ...

Distribution network operator, SP Energy Networks, is to invest more than £100 million in overhead line contracts with key service partners in the North West to help deliver the electricity grid.

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