How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

It is managed by long-time Fontaine employee Aaron Puckett, who has been promoted to director of customer support. Robbie Laney has been hired as a product sales engineer reporting to Puckett.

Train your sales team to prioritize customer happiness and satisfaction, to anticipate and meet their needs, and to deliver the answers they're looking for (even if they haven't asked a question yet).

Invest in Good Customer Support Setup: Optimizing after-sales service not only leads to improvements in revenue, gross profits, and operational efficiency, but even in the overall customer experience.

Manroland Inc. is excited to announce key expansions to its U.S. sales team, reinforcing its commitment to delivering exceptional service and support to customers nationwide. Three accomplished ...

Freshworks Inc. (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, our products empower the people who power business.

Rosemary Batt, Work Organization, Technology, and Performance in Customer Service and Sales, ILR Review, Vol. 52, No. 4 (Jul., 1999), pp. 539-564 ...