News

'A Terrible Tradeoff': Senators Say Fixing SSA Phone Waits Is Gutting In-Person Help
The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...
WBHM 90.37h
Efforts to shrink Social Security’s phone wait times are putting a strain elsewhere
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...
Village News4d
Social Security achieves key milestones in customer service transformation
The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes, July 7. Key milestones include: • ...
Social Security Update: Major Change for Benefit Recipients
The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...
Government Executive8d
Sens. Warren and Wyden demand info on SSA reassignments
SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...
Social Security Payments Up to $5,108 Going Out This Week: What to Know
Social security funds are due to be issued within days, including retirement payments and disability and survivor benefits.
Raw Story8d
'AI bots spewing random information': Social Security Admin reeling due to DOGE
Elon Musk's Department of Government of Efficiency (DOGE) has left a wide swath of "chaos and dysfunction" within the halls ...
How DOGE's reckless cuts created chaos at the Social Security Administration
The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...
Social Security is rerouting staff to man the phone lines — and hiding how long callers are waiting
The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.
Social Security Is Changing Under President Donald Trump. Here's What Retirees Need to Know.
Trump also vowed to protect Social Security while on the campaign trail, and he has repeated that promise since returning to ...
Social Security is pulling workers from its field offices to man the growing number of calls at its 1-800 number
Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...
Social Security pulls field office staff to answer overwhelmed phone line
The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...