The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes, July 7. Key milestones include: • ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

You might think you're talking to a customer service rep for a car insurance company, a bank or a utility. But are you really ...

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

Social security funds are due to be issued within days, including retirement payments and disability and survivor benefits.

Elon Musk's Department of Government of Efficiency (DOGE) has left a wide swath of "chaos and dysfunction" within the halls ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Trump also vowed to protect Social Security while on the campaign trail, and he has repeated that promise since returning to ...