The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

Trump also vowed to protect Social Security while on the campaign trail, and he has repeated that promise since returning to ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...