News

'A Terrible Tradeoff': Senators Say Fixing SSA Phone Waits Is Gutting In-Person Help
The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...
WBHM 90.36h
Efforts to shrink Social Security’s phone wait times are putting a strain elsewhere
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...
Village News4d
Social Security achieves key milestones in customer service transformation
The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes, July 7. Key milestones include: • ...
Social Security Update: Major Change for Benefit Recipients
The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...
Social Security's online portal going 24/7 in major customer service upgrade for Americans
The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...