Most AI chatbots promise a better customer experience. But too often, they frustrate shoppers with rigid scripts, generic ...

Over 10 years ago, when life became hard, Ellen Webster set out to bring in some light, one handwritten letter at a time.

When staff share their values and goals with managers, it becomes easier to align tasks with intrinsic motivation.

Assistant GM Rob Cerfolio discusses the benefit of playing for the postseason, as top prospect Wetherholt has now twice in ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

AI inference attacks drain enterprise budgets, derail regulatory compliance and destroy new AI deployment ROI.

One of its functionalities, DOCTOR, simulated a Rogerian psychotherapist, reflecting the patients’ words back to them. Although ELIZA had extremely limited capabilities and a completely non-human ...

Emotional intelligence experts generally agree that there are “right” or “best” answers to these scenarios, based on conflict management theory — and it turns out that the LLMs and AI chatbots chose ...

Art Jipson, University of Dayton (THE CONVERSATION) When shots rang out in Minnesota, targeting state Democratic politicians, the headlines quickly followed a familiar script ... More recent examples ...

Greg Hart became CEO of Coursera in February, taking over after the retirement of Jeff Maggioncalda, who had been leading the education technology company since 2017.

If you need to play hardball, ChatGPT suggests strategies like requesting to speak to the retention department, expressing willingness to switch providers, highlighting any past issues with your ...

Social media listening becomes a ritual of collection without integration. Engagement metrics are tracked, but not interpreted. We also have to talk about platform bias. Not every customer is on ...