Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

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Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

One of its functionalities, DOCTOR, simulated a Rogerian psychotherapist, reflecting the patients’ words back to them. Although ELIZA had extremely limited capabilities and a completely non-human ...

Emotional intelligence experts generally agree that there are “right” or “best” answers to these scenarios, based on conflict ...

Ahold Delhaize, one of the world's largest food retail chains, is notifying over 2.2 million individuals that their personal, ...

Microsoft Threat Intelligence has observed remote IT workers deployed by North Korea leveraging AI to improve the scale and ...

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Watchdog on The One Show, where Matt Allwright and Nikki Fox investigate your consumer issues, is turning 40 this June. We ...

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