Microsoft's Judson Althoff is revamping sales to become the "frontier AI firm," according to an internal memo.

Cloud-Native, AI-Ready, and Modular by Design Modern business systems must be agile—and Dynamics is built for it. Operating ...

With Dynamics 365 Contact Center’s CCaaS APIs, you can build intelligent callback workflows that respect customer preferences. Scheduling the callback with CCaaS_CreateProactiveVoiceDelivery You can ...

This paper focus on the modeling problem of the headlight illumination area, with a combination of vehicle dynamics, which is crucial for enhancing nighttime driving safety through intelligent ...

So how does it all work? At the heart of proactive engagement is a powerful platform built on Dynamics 365 Contact Center, Dynamics 365 Customer Insights – Journeys (CIJ), and Copilot Studio. Together ...