Customer Service Console view. Gif: Salesforce The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the customer ...

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Salesforce is adding IoT Insights as a component within its Field Service Lightning product, combining IoT data with other relevant information for field service workers.

Salesforce Service Console. Screenshot: Salesforce The company is also using similar technology to provide response recommendations, which the agent can copy and paste into the chat to speed up ...

Salesforce rolled out the second generation of its Service Cloud this morning. Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and ...

Salesforce.com has updated customer service tool Desk.com to include a new agent console, reporting engine and a mobile app. The new console is designed to provide customer service representatives ...

Salesforce has designed Service Cloud to be a lot easier to configure and use, with quicker installation times and a drag-and-drop setups. Business Insider Subscribe Newsletters ...

Salesforce revealed a slew of AI-driven features headed to Service Cloud, its customer relationship management platform, including automated case routing.