Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Salesforce is offering Service Cloud ... Agents can manage up to 7 message channels at a time in the Service Cloud interface — and customer service agents who are already using web chat ...

The new offering, called Government Cloud Premium, is hosted on Amazon Web Services’ Top Secret cloud. In a press release, Salesforce said the cloud environment was created with an application ...

Salesforce maintains its multi-cloud approach by continuing to deploy cloud operations through Amazon (AMZN, Financial) Web Services while simultaneously utilizing its platform.

One of the first contact centre providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution HOLMDEL, N.J., September 18 ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of t ...