Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Salesforce’s Field Service platform meets FedRAMP High, IRS 1075, and DoD Impact Level 4 & Level 5 compliance requirements, ensuring complete control over information leaving the application ...

Eric Jacobson, VP of product management at Salesforce says that when COVID hit, it pretty much stopped field service in its tracks during April, but like many other parts of business, it began to ...

Salesforce’s Einstein GPT and Data Cloud are now available in beta in the Field Service app, giving field service workers access to artificial intelligence features such as real-time data ...

Salesforce previewed new capabilities for its Field Service application suite on Tuesday, giving an early look at a new mobile application powered by the company’s EinsteinGPT generative AI engine.

Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

Throw away the clipboard. Salesforce's new cloud service lets field service workers do everything on a smartphone or tablet.

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...