Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Salesforce Chairman Marc Benioff, shown at a 2019 news conference, is among those investing in call centers to improve customer service and bolster brand loyalty at a time when businesses are ...

Salesforce has introduced new service and marketing cloud features that humanize the customer experience with new AI-powered conversational intelligence. These technologies help service teams and ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

July 18, 2024 — Salesforce has announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent.Einstein Service Agent makes conventional chatbots obsolete with its ability to understand ...

Enter AnyDesk, a global leader in secure, high-performance remote desktop access, now seamlessly integrated into both ...

Case #2: improving customer service in the financial sector. A financial institution used Salesforce to enhance its customer service. Through an integrated CRM platform, ...

Salesforce Service Cloud is a blended, omnichannel customer service and support platform that can be integrated with a CRM or used with your existing customer database. While it can support ...

For Salesforce Easy to succeed, Salesforce customer service will have to look a little more like Intuit or Microsoft." Even the name “Easy” seems slightly offensive.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...