Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and ...

Salesforce has forged a collaboration with Pothys Swarna Mahal, the premium jewellery business of the Pothys Group, to accelerate its digital transformation journey. This collaboration aims to enhance ...

City-based premium jewelry brand Pothys Swarna Mahal partners with Salesforce to enhance customer engagement through AI. The collaboration aims to integrate online and offline sales via a hybrid ...

Market, valued at USD 5.5 billion in 2023, is projected to grow at a CAGR of 16%, reaching USD 15.4 billion by 2030. The rapid expansion of digital businesses, increasing focus on customer-centric ...

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Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, ...

Accenture’s accelerators will help organizations quickly adopt new product integrations in areas such as customer care. By combining Salesforce’s Agentforce with Google Gemini’s multi-modal ...

Salesforce Service Cloud will become more tightly integrated with Google Customer Engagement Suite, bringing enhanced AI-enabled contact center capabilities including real-time voice translation ...

The Product Journey maps only the points of contact that a person has with our product. They reflect the situational context and only focus on the interaction between a customer and a product, service ...

Journey mapping – the process of unpacking how a customer goes from identifying a problem to implementing a solution – may sound overwhelming, but there are some ways that you can simplify that ...