Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential ROI government organizations may realize by deploying the Salesforce case management ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Today, the company announced a brand new tool called Salesforce Content Management System, ... In this case, in the tension between building and buying, it decided to build instead.

Salesforce has had a rough time of late, and it's not getting easier as activist investor Elliott Management takes a ... sell the company, although that seems less likely in this case.

ConnectWise’s decision to switch to Salesforce was to consolidate multiple ticketing systems into one case management system to provide both partners and ConnectWise colleagues a better 360-view ...

For investment bank Putnam Lovell, the math spoke for itself when it came to customer relationship management. In December 1999, the company was considering buying and installing in-house either ...