Using your own CRM can allow you to create a streamlined, fully automated onboarding flow. The system will be adapted to your ...

Investors have backed startups like $300 bln OpenAI in the hope that innovators will grab users and pricing power. But the ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

A significant shift is underway in the enterprise software landscape, particularly within the life sciences customer relationship management (CRM) market. Veeva Systems VEEV, a long-time partner of ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

SAP is a critical enterprise software provider, now reaching a tipping point in its cloud transition. Click here to read why ...

In the spirit of reconciliation, Australian Associated Press acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our ...

In 1999, the music industry was upended by the peer-to-peer file-sharing business Napster, which allowed music to be transferred directly between servers. As millions of users downloaded content for ...

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%. ServiceNow focuses on the largest ...

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

Data-driven demand generation delivers 15–20% higher conversion rates by leveraging real-time insights, predictive analytics, ...