Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

Officials said they would now exempt people who apply for Medicare and disability benefits, as well as supplemental income ...

Navigating the process of obtaining a Social Security verification letter can be straightforward with the right guidance.

With more changes to come, AARP is worried Social Security's customer service could get even worse.

Abrupt changes in staffing and some procedures at the Social Security Administration, coupled with false and misleading ...

SSI beneficiaries were reportedly told, incorrectly, that their benefits had stopped, prompting an inquiry from three ...

The original policy required individuals applying for benefits to verify identity in person at a field office if they were unable to use the online platform.

Following an uproar from senior-focused interest groups regarding a controversial new policy that would require identity verification ... service for Social Security benefits.” ...

Social Security will now conduct an anti-fraud check on all phone applications for benefits and flag claims that could be ...

request a replacement Social Security card (in most areas), print a benefits verification letter and much more. You can also find a wealth of information and answers to frequently asked questions ...