A service-level agreement (SLA) ... For example, the Incident Response Time metric is supposed to ensure that the provider addresses an incident within a minimum number of minutes.

A lot can happen in a year, and in the world of cloud computing, 2014 was a breakout one. Cloud adoption finally experienced a tornado of demand that swept up large enterprises en masse. Yet as ...

<p>The pressure on OEMs and their service teams to be more responsive to end-users has risen considerably. Medical technology and industrial automation organizations aren&rsquo;t used to seeing SLA ...

Organisations making changes to their IT environment (be it virtualization, consolidation, hosting, cloud moves, new app deployment etc.) will benefit from AppQoS's Network Profiling capability which ...