10 Customer Experience Quotes That Spell Business Success The only way for businesses to succeed today is to consistently enable great experiences for their customers at every touchpoint.

Business gurus often argue that, when differentiating a brand, customer experience is more important than price. Here’s why that assertion is fundamentally flawed.

AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experie ...

Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on customer experience.

‘Technology is ultimately for improving customer experience’ – 20 quotes of the week on digital transformation and impacts From digital change to Digital India, these quotes from the week of ...

8 Steps to Delivering a Consistently Memorable Customer Experience These days, customer loyalty depends on the total experience, not just price and quality.

‘Internet marketplaces are able to improve customer experience and create efficiencies’ – 15 quotes on digital transformation From marketing to marketplaces, these quotes from the week of ...

The new complexities of customer engagement, a focus on fulfillment and a big push toward sustainability and social responsibility were all key themes at NRF 2020.