Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

00:28 Amy Frey: ATC's greatest asset in terms of customer service is definitely our willingness to work out of regular business hours. It's also our willingness to, at the end of the day ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

These kinds of platforms provide customer service agents with rich and robust data on each customer, which in turn, helps them anticipate customer preferences, needs, and behaviors (full ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

Apple hires part-time and full-time at-home advisors, team managers, and area managers to provide customer service and tech ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...