Roubic Tree and Landscape LLC is excited to announce its latest service expansion to better serve its growing number of ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

APS Environmental, a well-known company in environmental services, has been rated the best dumpster rental in Northern ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

ROCHESTER, N.Y. (WROC) — The New York State Public Service Commission announced Thursday that RG&E and NYSEG failed to meet 2024 customer service standards, resulting in a combined $20 million in ...