Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Here’s Deanna’s Do List for getting what you need when you call customer service. Keep good records. It was easy for me to plead his case because I had evidence that GM Financing never ...

Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, ...

The Consumer Price Index for October 2021 rose 6.2 percent, the largest annual increase in about 30 years, meaning businesses will need to address customer service gaps and provide stellar ...

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are seeking revenge.. A new study found that consumer complaints are up ...

Poor customer service is a deeper issue within the leadership team and organizational culture. To transform the external customer experience, you must dig deep into the human side of your business.

It was a terrible year for customer service. As a result, ... 2022 was a year of poor customer service, which in turn has created poor experiences; there’s no separating the two.

The survey of 2,000 Americans (who have ever dealt with customer support) revealed 24% would prefer to shave their head than speak with customer service — and that’s not the only extreme some ...

Thank you for Peter Jensen’s rant about poor customer service (“Peter Jensen: Let’s put corporate America’s lousy customer service on hold,” July 18). We all can ident… ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong. Inc. Power Partner Awards Deadline This Friday, July 25! Apply Now ...

Post office delivers poor customer service. The outgoing mailbox where we pick up our mail was damaged. After not receiving any mail for two weeks, my wife went to the Sandy Creek office to inquire.