Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

It being the height of summer, it is hardly surprising that travel is on the minds of many, although we are not convinced ...

I’m going to tell you about a bad customer service experience I had recently, and no, it’s not just to vent my spleen.

Beyond the technology itself, the expectation of always being connected is also driving flier perceptions of in-flight ...

According to customer reviews, there are some dishes that diners at LongHorn Steakhouse should avoid ordering to ensure the ...

There are restaurant customers who have no clue what being a server is like. Waitstaff need to multitask, prioritize, be kind ...

The Nigerian aviation industry is facing a crisis, with a string of errors, oversights, and outright disobedience to aviation ethics contributing to a dwindling fortune for airline businesses in ...

The iPhone, purchased for Rs 65,264 in Mumbai in 2021, developed a microphone issue while still under warranty. But when the ...

These five proven strategies can help young financial advisors build a strong brand, connect with clients, and grow a ...

THE companies that have let down customers the most in the past year have been revealed. Consumer group Which? has named the ...

The Corporate Affairs Commission has revealed that its newly deployed Artificial Intelligence-driven registration platform, ...