Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

Whether you are a brick-and-mortar retailer or an online business, the holiday season is sure to bring a flurry of activity to your doorstep. This may be especially true this year, as experts like the ...

Research shows providing great customer service is as rewarding for customers as it is for your bottom line. Inc. Power Partner Awards Early-Rate Deadline This Friday, June 27! Apply Now ...

The most important concept in business is customer service. Okay, maybe it’s not the most important concept, but it’s easily in the top three. And yet, business leaders tend to think of ...

Providing great customer service requires focus and persistance. Start by setting a positive tone, acting quickly and keeping the customer front of mind. You’ll be surprised how quickly it pays off!

What do I mean when I say great customer service doesn’t cut it? Isn’t great customer service one of the top selling points of any successful business? The answer is, not exactly ...

Negative customer service experiences loom larger than positive ones. It takes 12 positive customer experiences to negate the poor impression left behind from one unresolved, bad experience .

The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support ...

Businesses that provide outstanding customer service and an outstanding customer experience share twelve characteristics that I've identified. However, an article about all twelve is a bit long ...