Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

How To Transform Customer Service From Okay To Outstanding Dec 03, 2014, 01:17pm EST Jun 12, 2017, 10:13am EDT. Share. Save.

The most important concept in business is customer service. Okay, maybe it’s not the most important concept, but it’s easily in the top three. And yet, business leaders tend to think of ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

What do I mean when I say great customer service doesn’t cut it? Isn’t great customer service one of the top selling points of any successful business? The answer is, not exactly ...

Negative customer service experiences loom larger than positive ones. It takes 12 positive customer experiences to negate the poor impression left behind from one unresolved, bad experience .

With social media connecting one in seven of the world’s population, most companies are firmly embracing its potential. While some disagree on how to measure its return on investment, one of its ...

The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support ...

Excellent customer service, not price, wins over consumers . A snap poll has revealed that customers are not basing their purchasing decisions on price alone but excellent customer service, ...

Whether you are a brick-and-mortar retailer or an online business, the holiday season is sure to bring a flurry of activity to your doorstep. This may be especially true this year, as experts like the ...

he Edison Electric Institute has announced the recipients of its 2017 Awards for Outstanding National Key Accounts Customer Service. The Edison Electric Institute has announced the recipients of its ...